Frequently Asked Questions
Everything you need to know about your Bosideng experience.
What makes Bosideng down jackets different from others?
Bosideng specializes in high-performance down apparel, utilizing premium goose down with up to 90% concentration and 800+ fill power. Our jackets undergo 15,000+ wear tests and feature professional-grade waterproofing and windproofing technologies.
How do I determine my correct size?
We provide a detailed size guide on each product page. Since our designs range from slim-fit to oversized, we recommend measuring your chest and shoulders and comparing them to our chart or using our 'Fit Finder' tool for a personalized recommendation.
What is your shipping policy and delivery timeline?
We offer standard and express shipping worldwide. Standard shipping typically takes 5-10 business days, while express delivery arrives within 2-4 business days. You will receive a tracking number via email as soon as your order is dispatched.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories may be final sale. Returns can be initiated through our online portal.
How should I clean and maintain my Bosideng jacket?
To preserve the loft of the down, we recommend professional dry cleaning or a gentle machine wash with down-specific detergent. Always tumble dry on low heat with clean tennis balls to prevent the down from clumping.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.